FAQ
- Delivery time?An order is normally shipped 1-2 business days after an order is placed. Unfortunately, it can sometimes happen that the stock balance is not correct on the webshop, then it can take 1-2 weeks before it is sent. Once an order is sent, it usually takes 2-3 days before it arrives at the selected agent.
- What payment methods do you offer?We offer payment via WooPayments, Klarna and Paypal
- Direct payment, Card and Swish
- Invoice, 30 days and monthly invoice.
- Installment payment, pay a little each month.
- What do I do if I want to return a product?If you want to return a product. Go to the link below, or contact our customer service within 14 days of receiving your order. We will give you instructions on how to return the product. Book your return here! Info@texsolv.se
- Do I have to have an account to shop?No, you can make purchases as a guest without creating an account. However, registering an account can give you benefits such as faster checkout and the ability to track orders.
- How do I change my account details?Log in to your account and go to "My Account". There you can update your personal details, change your password and manage your orders.
- How can I give feedback on your products or services?We appreciate your feedback! You can leave reviews directly on the product pages or contact our customer service. Your feedback helps us improve our products and services.
- Are your weaving articles suitable for beginners?Yes, we have products that suit both beginners and experienced weavers. We also offer starter kits (tie-up sets) and instructions to help beginners get started with their weaving projects.
- How strong is the Runlock rope?Runlock is made of high quality 100% polyester and has a high breaking strength. The exact strength varies depending on the diameter of the rope, detailed specifications can be found on the product pages.
- What do I do if I don't receive my order?If you have not received your order within the expected delivery time, please contact our customer service with your order number so we can investigate.
- Can I change the delivery address after placing an order?If you need to change the delivery address after placing an order, please contact our customer service as soon as possible. We will try to make the change if the order has not been shipped yet.
- Which countries do you deliver to?Vänligen se rullgardinsmenyn på våran policy sida nedan, finns även i kundkorgen. Refund and Return Policy
- How to measure heddles?If the length of a heddle is unknown, it can easily be measured. To do so, stretch the heddle by the use of two sticks (as the pictures shows) and hold it against a measuring tape to determine the lenght. Moderate tightening ATTENTION! Do not measure in the cut piece.
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